Terms, conditions, and disclaimer

1. Agreement and operator

Water Damage Direct is operated by Glass Hill Ventures LLC, doing business as Water Damage Direct (“Water Damage Direct,” “WDD,” “we,” “us,” or “our”). By accessing or using this website, you agree to be bound by these Terms. If you do not agree, do not use the site. Separate terms may apply to any future paid product, advertising relationship, referral, or other commercial offering.

2. Informational purpose only

The site provides general education about water intrusion, preparedness, documentation, and common hazards. It does not inspect property, diagnose health conditions, interpret laws or insurance policies, determine coverage, select a contractor, or guarantee a safe or successful outcome. Use of the site does not create a professional, fiduciary, advisory, contractor-client, insurer-insured, or emergency-response relationship.

3. Accuracy, sources, and changing conditions

We aim to use reliable sources and reasonable editorial care, but we do not promise that any content is complete, current, error-free, or applicable to your location or circumstances. Weather, public guidance, laws, building conditions, product instructions, and professional standards can change.

Do not delay emergency help or disregard instructions from a qualified professional, manufacturer, utility, insurer, or public authority because of information on this site. You are responsible for confirming important information with an appropriate current source before acting.

4. Action-plan tool

The action-plan tool organizes general guidance from the selections you make. Its output is not a diagnosis, inspection, individualized risk assessment, or substitute for professional judgment. It cannot identify hidden electrical, structural, contamination, mold, or health hazards. Your selections remain in temporary browser memory and are not sent as Analytics events.

5. Third-party information and links

References and links to government agencies, standards organizations, manufacturers, insurers, utilities, or other third parties are provided for context. We do not control, endorse, or guarantee third-party content, availability, security, policies, products, or services. Third parties may change information without notice, and their own terms and privacy practices apply.

6. No warranties

To the fullest extent permitted by law, the site and all content and tools are provided “as is” and “as available,” without warranties of any kind, express or implied. We disclaim implied warranties of accuracy, completeness, merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and results from use. We do not warrant that the site will be free of errors, harmful code, or service interruptions.

7. Limitation of liability

To the fullest extent permitted by law, WDD and its owners, affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits or data, loss of use, property damage, personal injury, remediation costs, or losses arising from reliance on the site, inability to use it, or third-party content.

To the fullest extent permitted by law, aggregate liability for claims arising from this informational site will not exceed the greater of the amount you paid WDD specifically for the site during the twelve months before the claim or one hundred U.S. dollars. These exclusions and limits do not apply where applicable law does not permit them, and they do not waive rights that cannot lawfully be waived.

8. Your responsibility

You assume responsibility for decisions and actions taken in response to site content. Do not use the site to justify entering an unsafe area, contacting energized equipment, performing work beyond your training, or ignoring evacuation orders, product instructions, professional advice, or official guidance. You are responsible for protecting devices, maintaining appropriate insurance, documenting property conditions, and selecting qualified help.

9. Permitted and prohibited use

You may use and print site content for personal, non-exclusive informational purposes. You may not misrepresent the content as professional advice; remove attribution or legal notices; use the site unlawfully; interfere with site operation; introduce malicious code; scrape or republish substantial portions for a competing product; or imply WDD endorses a person, contractor, product, or service without written permission.

10. Intellectual property

The site’s original text, organization, design, graphics, and branding are owned by WDD or used with permission and are protected by applicable intellectual-property laws. Government and third-party materials remain subject to their respective rights and terms. No license is granted except the limited personal use described above.

11. Changes and availability

We may correct, update, remove, or discontinue content or features at any time. Updated Terms apply from the effective date shown on this page. Material new commercial offerings or data practices should be accompanied by updated terms or privacy disclosures before they are introduced.

12. Indemnification for misuse

To the fullest extent permitted by law, you agree to defend and indemnify WDD and its affiliates from third-party claims, damages, and reasonable costs caused by your unlawful use of the site, infringement of another person’s rights, malicious interference with the site, or material violation of these Terms. This provision does not require indemnification for WDD’s own conduct where prohibited by law.

13. General terms

If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver. These Terms and the Privacy Notice are the entire agreement concerning the informational site, except where separate written terms govern a specific commercial offering.