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Frequently Asked Questions – Hiring Contractors
How to choose a qualified and trustworthy restoration professional.
- How do I verify a water-damage contractor's qualifications?
- Choosing the right contractor is key to a successful recovery. Start by looking for industry certifications, with the most respected being from the IICRC (Institute of Inspection, Cleaning and Restoration Certification). Key certifications include Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD). Always ask for proof of current licensing and insurance, including general liability and worker's compensation. Check online reviews from multiple sources and ask for local references. A reputable company will provide a detailed, written estimate and will be happy to answer all your questions without pressure. Be wary of any contractor who hesitates to provide these credentials.
- How do I choose between multiple restoration contractors?
- When you have a choice, look for a combination of qualifications, professionalism, and trust. Verify that each contractor is IICRC-certified, fully licensed, and insured. Compare their response times and how they communicate their plan. Ask for detailed, line-by-line estimates (they should use industry-standard software like Xactimate). A good contractor will be able to explain the process clearly and answer all your questions. Be wary of anyone using high-pressure sales tactics or demanding a large upfront payment. Check their reviews and ask for local references to gauge the experience of past customers.
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