Terms of Service

Welcome to Water Damage Direct, a service of Glass Hill Ventures, LLC (referred to herein as "Company," "we," "us," or "our"). By accessing or using our website at waterdamagedirect.com (the "Site") and any related products or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please discontinue use of our Services immediately.

1. Scope of Services

We provide an online directory and lead generation platform that connects users seeking water damage restoration services with relevant service providers (the "Service"). The nature and details of our Services may change over time; we will endeavor to keep users informed.

2. Acceptance of Terms

By using our Site or Services, you:

• Represent that you are at least 18 years of age (or the age of majority in your jurisdiction).
• Have read and understood these Terms.
• Agree to be legally bound by these Terms and our Privacy Policy.

If you use our Services on behalf of a business, you represent you have the authority to bind that entity to these Terms.

3. User Responsibilities and Prohibited Activities

3.1 User Conduct

You agree to use our Services only for lawful purposes. You are prohibited from:

• Submitting false or misleading information.
• Violating any applicable law or regulation.
• Attempting to gain unauthorized access to our systems or interfering with the operation of the Site.
• Uploading or transmitting any viruses or malicious code.
• Collecting or storing personal data about other users without authorization.
• Using any automated system, software, or scraper to access the Site or extract data without our express written permission.
• Circumventing or attempting to circumvent any access restrictions, rate limits, or anti-scraping measures.
• Accessing or attempting to access honeypot or trap data designed to identify unauthorized access.

3.2 Data Scraping and Automated Access

Strictly Prohibited: You may not use any robot, spider, scraper, or other automated means to access the Site or Services for any purpose without our express written permission. This includes but is not limited to:

• Harvesting or collecting contractor information, contact details, or business data
• Creating derivative databases or directories from our content
• Monitoring or copying any material on the Site
• Using automated tools to submit queries or access contractor profiles

Legal Action: Unauthorized scraping or data extraction may result in immediate termination of access, legal action for damages, and prosecution under applicable laws including the Computer Fraud and Abuse Act (CFAA).

3.3 Business Listings and Interactions

• Service providers listed on our Site are independent third parties. We do not endorse, guarantee, or assume responsibility for their services.
• You are encouraged to perform due diligence before engaging any service provider found via our platform.

4. Intellectual Property

All content, trademarks, logos, and other intellectual property ("Content") displayed on our Site or through our Services are owned or licensed by us, unless otherwise noted. You may not reproduce, distribute, or create derivative works of our Content without our prior written permission.

5. Payment and Refund Policy

If we charge fees for certain lead generation or directory features (e.g., pay-per-lead, subscription):

1. Payment Method: Payments may be processed via third-party payment processors. You agree to abide by their terms.
2. Refunds: Refunds or credits for invalid or disputed leads are handled on a case-by-case basis. We reserve the right to decline refund requests if the lead is determined to be valid.

6. Disclaimers and Limitation of Liability

6.1 "As Is" Disclaimer

Your use of our Site and Services is on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that:

• The Services will be uninterrupted or error-free.
• The information, leads, or listings will be accurate or reliable.

6.2 No Warranty of Results

We make no guarantee regarding the effectiveness or outcome of any service provider or lead generation results found through our platform.

6.3 Limitation of Liability

To the fullest extent permitted by law:

• Glass Hill Ventures, LLC (including its officers, directors, employees, and agents) shall not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits or data) arising out of or related to your use of the Services.
• Our total aggregate liability for any claims shall not exceed the greater of (a) the total amounts you paid to us in the 6 months preceding the event or (b) USD $100.

Some jurisdictions do not allow certain liability limitations, so these provisions may not apply to you.

7. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if we deem it necessary for business or legal reasons.

8. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Washington without regard to conflict-of-law principles. Any disputes shall be heard exclusively in state or federal courts located in Washington, and you consent to such jurisdiction and venue.

9. Dispute Resolution and Arbitration

You agree that any dispute arising out of or relating to these Terms or use of our Services shall be resolved by binding arbitration administered by a recognized arbitration provider, on an individual basis (no class actions). The arbitration shall occur in Washington under that provider's rules, and judgment on the award rendered may be entered in any court having jurisdiction.

10. Changes to These Terms

We may modify these Terms from time to time. If changes are significant, we will provide notice (e.g., by posting on the Site or emailing). Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have questions or concerns regarding these Terms, please contact us at:
Email: [email protected]

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.