Privacy Policy

Glass Hill Ventures, LLC (doing business as Water Damage Direct), referred to as "we", "us", or "our", respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.waterdamagedirect.com (the "Site") and use any related services (collectively, the "Services").

We strive to comply with GDPR, CCPA, and other applicable privacy laws. By using our Site or Services, you consent to this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personal data you provide directly, such as:

• Contact information: Name, email address, phone number.
• Account details: If you sign up or submit information for a lead request.

1.2 Automatically Collected Data

When you interact with our Site, we may automatically collect:

• IP address and device identifiers.
• Browser type, operating system, and referring URLs.
• User agent strings and browser fingerprinting data for bot detection.
• Pages viewed and time spent on them.
• Interaction patterns and scroll behavior for anti-scraping purposes.
• Performance metrics including page render times and access frequency.

1.3 Cookies and Tracking

We use cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and tailor ads or other content. You can adjust your browser settings to refuse cookies, but some functionalities may be limited.

2. How We Use Your Information

We may use the collected data to:

• Provide and improve our Services (e.g., lead generation, directory).
• Communicate with you regarding account or support inquiries.
• Personalize user experiences and recommendations.
• Analyze usage trends and monitor performance.
• Detect and prevent unauthorized access, data scraping, and automated bot activity.
• Distinguish between legitimate users and search engine crawlers for content delivery optimization.
• Monitor for suspicious behavior patterns that may indicate unauthorized data harvesting.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

3.1 Third-Party Services

We may share information with trusted providers who help operate our business, including:

• CallRail (call tracking)
• Stripe (payment processing)
• Twilio (SMS/phone communications)
• Google AdSense (advertising)
• Other analytics or marketing partners

Each provider is required to protect your information consistent with this Policy.

3.2 Legal Requirements

We may disclose your information:

• To comply with a legal obligation, subpoena, or court order.
• To protect and defend our rights or property.
• To investigate potential wrongdoing related to the Site or Services.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. We will provide notice if your data becomes subject to a different privacy policy.

4. Your Data Rights

4.1 General Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccuracies.
• Request deletion of your data.
• Object to or restrict certain data processing.

4.2 CCPA (California Residents)

California residents may have additional rights, including:

• The right to request a report of personal information collected, shared, or sold in the past 12 months.
• The right to opt out of the sale of personal information (we do not knowingly sell personal information).

4.3 GDPR (EEA/UK)

If you are in the EEA or UK, you may have rights to data portability, and to lodge a complaint with your local data protection authority, among others.

5. Data Security and Protection Measures

5.1 Technical Safeguards

We implement reasonable technical and organizational measures to protect your data against unauthorized access or disclosure, including:

• Anti-scraping technology that monitors access patterns and implements progressive content loading
• Bot detection systems that differentiate between legitimate search engines and unauthorized scrapers
• Rate limiting and behavioral analysis to identify and block suspicious automated access
• Content protection measures including honeypots and delayed revelation of sensitive information

5.2 Data Protection Notice

Important: Our anti-scraping measures may collect additional behavioral data to protect contractor information from unauthorized harvesting. This data helps us ensure that legitimate users receive full access while preventing automated data extraction that could compromise our contractors' privacy and business interests.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we may have collected such data, please contact us to have it removed.

7. International Data Transfers

If you access our Site from outside the United States, your data may be transferred to and processed in the U.S. or other countries. We will handle it in accordance with this Policy and applicable law.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be posted on the Site with an updated "Last Updated" date. Your continued use after such changes indicates acceptance of the new Policy.

9. Contact Us

For questions or requests about this Privacy Policy, please email us at:
[email protected]

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your data as described.